Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...

Robotic System Architects find that clients typically request similar user tasks and processes to develop on projects — for example, automatically...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Create work groups and assignment types directly in Pega Robot Manager.

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...

Validate user data against business logic to avoid invalid data within applications.