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Components

Out-of-the-box configurations

Configuring chat queues and routing

  • Modul

    Configuring chat queues and routing

    5 Themen

    40 Min.

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Creating a data relationship

Creating a case from email

Creating Data Objects

  • Modul

    Creating Data Objects

    3 Themen

    30 Min.

    Visible to: All users
  • Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Creating workgroups and assignment types in Pega Robot Manager

  • Modul

    Creating workgroups and assignment types in Pega Robot Manager

    1 Thema

    10 Min.

    Pega Robot Manager 8.5.1 Visible to: All users
  • Create work groups and assignment types directly in Pega Robot Manager.

The Data Model

Validating data against business logic

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