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Sizing a Pega Platform project

Identifying duplicate Cases

Sending emails during Case processing

Form autofill

  • Modul

    Form autofill

    3 Themen

    20 Min.

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Full Case Views

Getting started with Digital Messaging

  • Modul

    Getting started with Digital Messaging

    2 Themen

    15 Min.

    Visible to: All users
  • In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Skipping a Process or a Stage

MLOps

Next best action and customer interactions

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