Search
Managing data values for Business Architects
-
Modul
Managing data values for Business Architects
5 Themen
1 Std. 15 Min.
-
As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Capturing and presenting data
-
Modul
Capturing and presenting data
3 Themen
45 Min.
-
Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Configuring common phrases for agents
-
Modul
Configuring common phrases for agents
1 Thema
10 Min.
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a data relationship
-
Modul
Creating a data relationship
2 Themen
30 Min.
-
Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating custom tabs
-
Modul
Creating custom tabs
2 Themen
25 Min.
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating Customer Service data sources
-
Modul
Creating Customer Service data sources
1 Thema
10 Min.
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Creating Data Objects
-
Modul
Creating Data Objects
3 Themen
30 Min.
-
Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Customer Decision Hub predictions
-
Modul
Customer Decision Hub predictions
3 Themen
35 Min.
-
Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Customizing the customer service user interface
-
Modul
Customizing the customer service user interface
2 Themen
15 Min.
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
The Data Model
-
Modul
The Data Model
4 Themen
50 Min.
-
Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...