Search
24.1 Release notes
-
Modul
24.1 Release notes
2 Themen
25 Min.
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Configuring a dashboard
-
Modul
Configuring a dashboard
1 Thema
15 Min.
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring chat queues and routing
-
Modul
Configuring chat queues and routing
5 Themen
40 Min.
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Designing a mobile app experience
-
Modul
Designing a mobile app experience
2 Themen
25 Min.
-
Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Designing UI for multiple devices
-
Modul
Designing UI for multiple devices
3 Themen
30 Min.
-
Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Evaluating application data with Insights for Business Architects
-
Modul
Evaluating application data with Insights for Business Architects
1 Thema
20 Min.
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Exploring application data with Insights
-
Modul
Exploring application data with Insights
1 Thema
15 Min.
-
Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Gaining insight into business efficiency
-
Modul
Gaining insight into business efficiency
2 Themen
25 Min.
-
Design reports to analyze Case data and provide insight into processes and workflows.
Initiating a call from a messaging interaction
-
Modul
Initiating a call from a messaging interaction
1 Thema
10 Min.
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...