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Case Management Intermediate

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Module

    2 Std. 25 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Robotic Solution Development for Citrix

  • Mission

    Robotic Solution Development for Citrix

    3 Module

    3 Challenges

    3 Std. 35 Min.

    Pega Robotic Automation 19.1 Für alle Benutzer sichtbar
  • Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Updating assignment routing

Overriding case urgency

Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

Configuring parallel processing

Configuring case locking

Configuring flow action post-processing

Creating a new service request

  • Challenge

    Creating a new service request

    6 Aufgaben

    10 Min.

    Für alle Benutzer sichtbar
  • U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

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