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Business Architect

Pega Customer Service Case Management Edition

  • Misión

    Pega Customer Service Case Management Edition

    2 Módulos

    3 Retos

    1 h 30 minutos

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Process AI Essentials

Assigning and completing work for Business Architects

Building a Data Model for Business Architects

Case Life Cycle design for Business Architects

Controlling Case workflow for Business Architects

Creating Customer Service data sources

  • Módulo

    Creating Customer Service data sources

    1 Tema

    10 minutos

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Displaying data with Constellation for Business Architects

Form autofill

  • Módulo

    Form autofill

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

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