Search
Configuring a chatbot with web messaging
-
Reto
Configuring a chatbot with web messaging
5 Tareas
15 minutos
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a knowledge article suggestion
-
Reto
Configuring a knowledge article suggestion
5 Tareas
5 minutos
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring business conditions
-
Reto
Configuring business conditions
2 Tareas
5 minutos
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring chat queues
Configuring common phrases for agents
-
Reto
Configuring common phrases for agents
3 Tareas
5 minutos
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Creating data relationships in Views
-
Reto
Creating data relationships in Views
4 Tareas
10 minutos
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a Digital Messaging interface
-
Reto
Creating a Digital Messaging interface
2 Tareas
10 minutos
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Localizing a UI form
-
Reto
Localizing a UI form
3 Tareas
45 minutos
-
GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...