Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...

The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

• What is the Security Checklist?
• How do I access the Security Checklist?
• How to use the Security Checklist?/What is the purpose?
• What happens if I...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

Examine the tools that are available to assist in debugging Constellation applications.

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...