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Preparing Customer Decision Hub for development
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Módulo
Preparing Customer Decision Hub for development
3 Temas
40Â minutos
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hubâ„¢ application through an automated, end-to-end process by using...
Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35Â minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Serviceâ„¢. They represent...
Promoting rule reuse with relevant records
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Módulo
Promoting rule reuse with relevant records
1 Tema
15Â minutos
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Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...
Rule resolution
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Módulo
Rule resolution
5 Temas
1 h
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Pega Platformâ„¢ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
UI authoring in Constellation
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Módulo
UI authoring in Constellation
5 Temas
50Â minutos
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.Â
UX design fundamentals
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Módulo
UX design fundamentals
4 Temas
1 h 20Â minutos
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Learn about the approach to UX and UX best practices that a lead system architect (LSA) applies in the creation of a Pega Platformâ„¢ application.
Adding a new property to an existing entity
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Reto
Adding a new property to an existing entity
4 Tareas
20Â minutos
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
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Reto
Adding clickstream data to a customer profile
6 Tareas
30Â minutos
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U+ Bank uses Pega Customer Decision Hubâ„¢ to present personalized credit card offers to its customers on its website. The data scientists want to...
Adding dynamic functionality to a button
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Reto
Adding dynamic functionality to a button
2 Tareas
10Â minutos
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Adding fields to Views
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Reto
Adding fields to Views
4 Tareas
20Â minutos
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Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...