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Case Management Intermediate

Constellation Adoption

  • Misión

    Constellation Adoption

    5 Módulos

    11 Retos

    12 horas 10 minutos

    Pega Platform '23 Visible to: All users
  • Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.

    Note: This...

Pega Customer Service Case Management Edition

  • Misión

    Pega Customer Service Case Management Edition

    2 Módulos

    3 Retos

    1 h 30 minutos

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Creating a Pega Platform application

Decision tables and trees

Extending Constellation UI options

  • Módulo

    Extending Constellation UI options

    5 Temas

    1 h 10 minutos

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Extending Service-Level Agreement configurations

Flow Action processing

Implementing service requests

  • Módulo

    Implementing service requests

    3 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to: All users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Managing concurrent Case access

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