Search
Pega Low-Code App Factory introduction
-
Módulo
Pega Low-Code App Factory introduction
2 Temas
22 minutos
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega UX solution advantages
-
Módulo
Pega UX solution advantages
7 Temas
1 h 30 minutos
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
-
Módulo
Pega UX solutions
4 Temas
1 h
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Adding dynamic functionality to a button
-
Reto
Adding dynamic functionality to a button
2 Tareas
10 minutos
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Adding fields to Views
-
Reto
Adding fields to Views
4 Tareas
20 minutos
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Configuring a Case suggestion
-
Reto
Configuring a Case suggestion
5 Tareas
15 minutos
-
Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...
Configuring a chatbot with web messaging
-
Reto
Configuring a chatbot with web messaging
5 Tareas
15 minutos
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a coaching tip
-
Reto
Configuring a coaching tip
2 Tareas
15 minutos
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Reto
Configuring a common phrase
2 Tareas
15 minutos
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...