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Data and Integration Essentials

  • Misión

    Data and Integration Essentials

    7 Módulos

    6 Retos

    6 horas 30 minutos

    Visible to: All users
  • Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Pega Digital Messaging

System Architect

Best practices for building accessibility into Pega applications

  • Módulo

    Best practices for building accessibility into Pega applications

    5 Temas

    1 h 15 minutos

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Digital messaging

  • Módulo

    Digital messaging

    3 Temas

    25 minutos

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Testing for accessibility

  • Módulo

    Testing for accessibility

    5 Temas

    1 h 20 minutos

    Visible to: All users
  • One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

Configuring a data source

Integrating external customer service data

Leveraging reports in the contact center

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