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Parallel processing
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Módulo
Parallel processing
4 Temas
40 minutos
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Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Preparing Customer Decision Hub for development
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Módulo
Preparing Customer Decision Hub for development
3 Temas
40 minutos
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Routing email based on content
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Módulo
Routing email based on content
3 Temas
25 minutos
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Service requests
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Módulo
Service requests
9 Temas
50 minutos
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Tools for debugging Constellation applications
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Módulo
Tools for debugging Constellation applications
2 Temas
35 minutos
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Training the email bot
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Módulo
Training the email bot
2 Temas
20 minutos
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UI authoring in Constellation
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Módulo
UI authoring in Constellation
5 Temas
50 minutos
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
Updating Assignment routing
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Reto
Updating Assignment routing
2 Tareas
20 minutos
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Adding a new property to an existing entity
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Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
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Reto
Adding clickstream data to a customer profile
6 Tareas
30 minutos
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U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...