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Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Reviewing log files

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Refining an Agile Workbench backlog

Assignment Overview

Configuring business conditions

Creating a new entity

Creating new aggregates on streamable data

Enabling Pega Customer Decision Hub agents

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