This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Design reports to analyze Case data and provide insight into processes and workflows.

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.