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Enabling Pega Customer Decision Hub agents

Exercise setup - Business Operations environment

  • Défi

    Exercise setup - Business Operations environment

    1 Tâche

    15 mins

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...

Exercise setup - Development environment

  • Défi

    Exercise setup - Development environment

    1 Tâche

    15 mins

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...

Exercise setup - Orchestrator configuration

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    Exercise setup - Orchestrator configuration

    2 Tâches

    30 mins

    Visible to: All users
  • To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.

    Caution: This step...

Exploring the DX API with Postman

  • Défi

    Exploring the DX API with Postman

    9 Tâches

    1h

    Pega Platform '23 Visible to: All users
  • The Pega Digital Experience (DX) API is a set of model-driven REST API endpoints that help you programmatically view, create, and update Cases and...

Granting robot access and distributing work

  • Défi

    Granting robot access and distributing work

    7 Tâches

    30 mins

    Visible to: All users
  • To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...

Grouping fields in Views

Implementing interactions and activities

Importing customer data from a CSV

  • Défi

    Importing customer data from a CSV

    2 Tâches

    10 mins

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

Importing Pega Robot Manager

  • Défi

    Importing Pega Robot Manager

    2 Tâches

    15 mins

    Visible to: All users
  • MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...

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