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Always-On Outbound Customer Engagement
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Mission
Always-On Outbound Customer Engagement
7 Modules
7 Défis
5 heures 55 mins
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Business Agility in 1:1 Customer Engagement
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Mission
Business Agility in 1:1 Customer Engagement
5 Modules
3 Défis
3 heures 50 mins
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Constellation Adoption
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Mission
Constellation Adoption
5 Modules
11 Défis
12 heures 10 mins
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Data Scientist
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Mission
Data Scientist
1 Mission
4 Modules
3 Défis
13 heures 10 mins
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Deployment Manager for 1:1 Customer Engagement
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Mission
Deployment Manager for 1:1 Customer Engagement
5 Modules
5 Défis
4 heures 35 mins
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Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Email Bot Foundation
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Mission
Pega Email Bot Foundation
4 Modules
5 Défis
4 heures 25 mins
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Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Application essentials
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Module
Application essentials
4 Rubriques
40 mins
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Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
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Building a Data Model for Business Architects
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Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Rubriques
1h 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...