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Case Management Intermediate

  • Mission

    Case Management Intermediate

    5 Modules

    5 Défis

    6 heures 5 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Rubriques

    25 mins

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Configuring cascading approvals with an authority matrix

Decision tables and trees

  • Module

    Decision tables and trees

    7 Rubriques

    1h 40 mins

    Visible to all users
  • Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...

Duplicate and temporary cases

  • Module

    Duplicate and temporary cases

    4 Rubriques

    30 mins

    Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

Extending service-level agreement configurations

  • Module

    Extending service-level agreement configurations

    4 Rubriques

    40 mins

    Visible to all users
  • In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

Flow action processing

  • Module

    Flow action processing

    4 Rubriques

    35 mins

    Visible to all users
  • In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...

Managing concurrent case access

  • Module

    Managing concurrent case access

    4 Rubriques

    30 mins

    Visible to all users
  • Learn how Pega Platform manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...

Organization records

  • Module

    Organization records

    5 Rubriques

    35 mins

    Visible to all users
  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Parallel processing

  • Module

    Parallel processing

    4 Rubriques

    40 mins

    Visible to all users
  • Configure a stage to run multiple processes in parallel to allow users to perform tasks independently. You learn how to configure a workflow that...

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