Enforcing Service-Level Agreements

1 タスク

15 分

Visible to: All users

初級

Pega Platform '24.2

Case Management

User Experience

Constellation

英語

シナリオ

You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled promptly by adding a goal and deadline to the Schedule repair Assignment.

The following table provides the credentials you need to complete the challenge.

Role	User name	Password
Application Developer	author@mytown	pega123!

補足： Your practice environment may support the completion of multiple challenges. As a result, the configuration shown in the challenge walkthrough may not match your environment exactly.

このチャレンジを完了するには、Pegaインスタンスを起動する必要があります。

起動には5分ほどかかることがありますので、しばらくお待ちください。

ログイン

チャレンジウォークスルー

詳細なタスク

1 Configure a Service-Level Agreement for the Schedule repair Step

In the Pega instance for the challenge, enter the following credentials:
1. In the User name field, enter author@mytown.
2. In the Password field, enter pega123!.
Click Case Types > Service Request to display the Case Life Cycle.
Click the Schedule repair Step to display the configuration pane on the right.
In the configuration pane, click the Goal & deadline tab.
From the Use Service-Level Agreement (SLA) list, select Custom SLA to display the SLA configuration settings.
Under Goal, in the Days field, enter 0.
In the HH:MM:SS field, enter 00:15:00.
In the Increase Urgency by field, enter 25.
Under the Action list, select the Assignee check box to send a message to the assignee.

Click Deadline to expand the deadline settings.
Under Deadline, in the Days field, enter 0.
In the HH:MM:SS field, enter 00:30:00.
In the Increase Urgency by field, enter 50.
Under the Action list, select the Assignee check box to send a message to the assignee.

Click Save to complete the configuration of the Service-Level Agreement.

作業の確認

Click Save and run to run a new instance of the Service Request Case Type.
In the Report problem View, select a Request type.
Click Next to advance the Case.
In the Identify location View, in the Address field, enter an address.
Click Next to advance the Case.
Click Next to advance the Case.
Click Submit to advance the Case.
To the right of Schedule repair, click Go to open the Schedule repair View.
Below Schedule repair, confirm that the system displays that the Assignment is due in 30 minutes and has an Urgency of 10.

補足： The deadline of 30 minutes is displayed at runtime.