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Customer Service Developer
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ミッション
Customer Service Developer
3 ミッション
3 モジュール
3 チャレンジ
22 時間
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In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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ミッション
Customer Service Low-Code Developer
5 ミッション
7 モジュール
6 チャレンジ
1 day 15 時間 42 分
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Email Bots for Pega Customer Service
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ミッション
Email Bots for Pega Customer Service
4 モジュール
3 チャレンジ
2 時間 35 分
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Lead System Architect
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ミッション
Lead System Architect
8 ミッション
1 モジュール
1 チャレンジ
2 days 12 時間 35 分
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The Lead System Architect mission is an advanced mission for Certified Pega Senior System Architects who are ready to take on the Certified Pega Lead...
Pega Call
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ミッション
Pega Call
6 モジュール
2 時間 15 分
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Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega CLM and KYC Foundation
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ミッション
Pega CLM and KYC Foundation
7 モジュール
6 時間
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Discover the Pega Client Lifecycle Management and Know Your Customer™ strategic application, which can solve the problems that financial institutions...
Pega Customer Decision Hub Foundation
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ミッション
Pega Customer Decision Hub Foundation
5 モジュール
7 チャレンジ
4 時間 30 分
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Customer Service Case Management Edition
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ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Customer Service Foundation
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ミッション
Pega Customer Service Foundation
6 モジュール
3 チャレンジ
3 時間 20 分
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Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...
Pega Digital Messaging
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ミッション
Pega Digital Messaging
8 モジュール
7 チャレンジ
5 時間 40 分
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...