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Customer Service Developer
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ミッション
Customer Service Developer
3 ミッション
3 モジュール
3 チャレンジ
22 時間
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In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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ミッション
Customer Service Low-Code Developer
5 ミッション
7 モジュール
6 チャレンジ
1 day 15 時間 42 分
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Data and Integration Essentials
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ミッション
Data and Integration Essentials
7 モジュール
6 チャレンジ
6 時間 30 分
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Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...
User Experience (UX) Design
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ミッション
User Experience (UX) Design
5 モジュール
1 チャレンジ
3 時間 2 分
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The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Email Bots for Pega Customer Service
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ミッション
Email Bots for Pega Customer Service
4 モジュール
3 チャレンジ
2 時間 35 分
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Call
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ミッション
Pega Call
6 モジュール
2 時間 15 分
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Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Customer Decision Hub Foundation
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ミッション
Pega Customer Decision Hub Foundation
5 モジュール
7 チャレンジ
4 時間 30 分
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Customer Service Case Management Edition
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ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Customer Service Foundation
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ミッション
Pega Customer Service Foundation
6 モジュール
3 チャレンジ
3 時間 20 分
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Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...
Pega Digital Messaging
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ミッション
Pega Digital Messaging
8 モジュール
7 チャレンジ
5 時間 40 分
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...