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Controlling the workflow based on a business context for BAs
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チャレンジ
Controlling the workflow based on a business context for BAs
2 タスク
15 分
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child Case for BAs
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チャレンジ
Creating a child Case for BAs
8 タスク
30 分
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Creating Personas and Channels for BAs
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チャレンジ
Creating Personas and Channels for BAs
4 タスク
20 分
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Designing a Case Life Cycle for BAs
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チャレンジ
Designing a Case Life Cycle for BAs
8 タスク
40 分
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Establishing Service-Level Agreements for BAs
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チャレンジ
Establishing Service-Level Agreements for BAs
1 タスク
15 分
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Routing work to users for BAs
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チャレンジ
Routing work to users for BAs
2 タスク
15 分
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Sizing a project in App Studio for BAs
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チャレンジ
Sizing a project in App Studio for BAs
1 タスク
20 分
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With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...
Skipping a Process based on a business context for BAs
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チャレンジ
Skipping a Process based on a business context for BAs
2 タスク
10 分
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Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...