Search
Pega Customer Decision Hub Foundation
-
ミッション
Pega Customer Decision Hub Foundation
5 モジュール
7 チャレンジ
4 時間 30 分
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Digital Messaging
-
ミッション
Pega Digital Messaging
8 モジュール
7 チャレンジ
5 時間 40 分
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Digital messaging
-
モジュール
Digital messaging
3 トピック
25 分
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Next best action and customer interactions
-
モジュール
Next best action and customer interactions
2 トピック
20 分
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Running Pega Customer Decision Hub setup wizard
-
チャレンジ
Running Pega Customer Decision Hub setup wizard
4 タスク
45 分
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Use Case - Creating a new contact policy
-
チャレンジ
Use Case - Creating a new contact policy
2 タスク
1時間
-
The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...