Search
Email Bots for Pega Customer Service
-
ミッション
Email Bots for Pega Customer Service
4 モジュール
3 チャレンジ
2 時間 35 分
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
User Experience (UX) Design
-
ミッション
User Experience (UX) Design
5 モジュール
1 チャレンジ
3 時間 2 分
-
The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Building the customer analytical data model
-
モジュール
Building the customer analytical data model
9 トピック
1時間 55 分
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
-
モジュール
Building the Customer Insights Cache
9 トピック
1時間 45 分
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Creating a case from email
-
モジュール
Creating a case from email
2 トピック
20 分
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Routing email based on content
-
モジュール
Routing email based on content
3 トピック
25 分
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
-
モジュール
Training the email bot
2 トピック
20 分
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Adding a new property to an existing entity
-
チャレンジ
Adding a new property to an existing entity
4 タスク
20 分
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating a case from an email
-
チャレンジ
Creating a case from an email
4 タスク
20 分
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a new entity
-
チャレンジ
Creating a new entity
5 タスク
15 分
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...