Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...

During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...

Validate user data against business logic to avoid invalid data within applications.