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Pega Customer Decision Hub Foundation

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • ミッション

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 チャレンジ

    1時間 30 分

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Pega positioning for Business Architects

    Next best action and customer interactions

    Pega Customer Service Case Management Edition introduction

    • モジュール

      Pega Customer Service Case Management Edition introduction

      3 トピック

      20 分

      Pega Customer Service 8.7 Visible to: All users
    • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

    Presenting suggestions for agents

    • モジュール

      Presenting suggestions for agents

      4 トピック

      35 分

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Creating a fraud prediction

    • チャレンジ

      Creating a fraud prediction

      3 タスク

      15 分

      Visible to: All users
    • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

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