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Pega Process AI Essentials

Customer Decision Hub predictions

Defining prediction patterns

  • モジュール

    Defining prediction patterns

    2 トピック

    20 分

    Visible to: All users
  • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

Pega Process AI overview

Predicting fraud

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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