Search
Decisioning Consultant
-
ミッション
Decisioning Consultant
5 ミッション
1 day 7 時間 25 分
-
Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Monitoring your contact center with Insights
-
モジュール
Monitoring your contact center with Insights
2 トピック
15 分
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Leveraging reports in the contact center
-
チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...