Skip to main content

Search

Looking for instructor-led training?

Access control

  • モジュール

    Access control

    6 トピック

    1時間 10 分

    Pega Platform 8.7 Visible to all users
  • Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.

Application security

  • モジュール

    Application security

    7 トピック

    1時間 25 分

    Visible to all users
  • Learn how to authorize users to define roles and assign privileges to members of an access group.

Attribute-based access control

  • モジュール

    Attribute-based access control

    5 トピック

    1時間 5 分

    Visible to all users
  • Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

Creating a case from email

  • モジュール

    Creating a case from email

    2 トピック

    20 分

    Visible to all users
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Organizing and managing access to case attachments

  • モジュール

    Organizing and managing access to case attachments

    3 トピック

    25 分

    Visible to all users
  • Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...

Reviewing log files

Role-based access control

  • モジュール

    Role-based access control

    5 トピック

    55 分

    Visible to all users
  • Learn how to authorize users to define roles and assign privileges to members of an access group.

Routing email based on content

  • モジュール

    Routing email based on content

    3 トピック

    25 分

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot

  • モジュール

    Training the email bot

    2 トピック

    20 分

    Visible to all users
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice