Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...

Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...

Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...