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Distributing work to robots

  • モジュール

    Distributing work to robots

    6 トピック

    40 分

    Visible to: All users
  • One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...

Identifying duplicate Cases

Sending emails during Case processing

Enhanced interrogation options

  • モジュール

    Enhanced interrogation options

    6 トピック

    45 分

    Pega Robotic Automation 22.1 Visible to: All users
  • To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...

Error resolution and troubleshooting

  • モジュール

    Error resolution and troubleshooting

    4 トピック

    30 分

    Visible to: All users
  • Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...

Establishing the robotic infrastructure

  • モジュール

    Establishing the robotic infrastructure

    4 トピック

    35 分

    Visible to: All users
  • A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...

Extending Constellation UI options

  • モジュール

    Extending Constellation UI options

    5 トピック

    1時間 10 分

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Form autofill

  • モジュール

    Form autofill

    3 トピック

    20 分

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Full Case Views

Fundamental concepts of Constellation

  • モジュール

    Fundamental concepts of Constellation

    3 トピック

    40 分

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

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