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Creating an Insight
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チャレンジ
Creating an Insight
2 タスク
15 分
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a case from an email
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チャレンジ
Creating a case from an email
4 タスク
20 分
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a Pega Email Bot
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チャレンジ
Creating a Pega Email Bot
2 タスク
15 分
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The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
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チャレンジ
Creating an email account
1 タスク
10 分
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The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Debugging Constellation applications
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チャレンジ
Debugging Constellation applications
8 タスク
1時間 15 分
Pega Platform '23 -
Due to the stateless nature of a Constellation application, it is not possible to run the Pega Clipboard from the user Portal, or from Dev Studio and...
Deploying a mobile app for Pega Platform
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チャレンジ
Deploying a mobile app for Pega Platform
2 タスク
30 分
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The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
Sizing a Pega Platform project
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チャレンジ
Sizing a Pega Platform project
2 タスク
15 分
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Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...
Exploring the DX API with Postman
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チャレンジ
Exploring the DX API with Postman
9 タスク
1時間
Pega Platform '23 -
The Pega Digital Experience (DX) API is a set of model-driven REST API endpoints that help you programmatically view, create, and update Cases and...
Leveraging reports in the contact center
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チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Routing email based on content
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チャレンジ
Routing email based on content
4 タスク
15 分
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...