Search
Basic interrogation
-
モジュール
Basic interrogation
4 トピック
30 分
-
Before developing a robotic solution for use with a Pega Platform™ application, you must complete the process of interrogating the necessary...
Inviting users to an application
-
モジュール
Inviting users to an application
1 トピック
10 分
-
Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Evaluating application data with Insights for Business Architects
-
モジュール
Evaluating application data with Insights for Business Architects
1 トピック
20 分
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Managing application access for Business Architects
-
モジュール
Managing application access for Business Architects
2 トピック
30 分
-
User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Components
-
モジュール
Components
7 トピック
47 分
-
Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...
Out-of-the-box configurations
-
モジュール
Out-of-the-box configurations
7 トピック
49 分
-
Robotic System Architects find that clients typically request similar user tasks and processes to develop on projects — for example, automatically...
Configuring a dashboard
-
モジュール
Configuring a dashboard
1 トピック
15 分
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring common phrases for agents
-
モジュール
Configuring common phrases for agents
1 トピック
10 分
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating workgroups and assignment types in Pega Robot Manager
-
モジュール
Creating workgroups and assignment types in Pega Robot Manager
1 トピック
10 分
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Customizing the customer service user interface
-
モジュール
Customizing the customer service user interface
2 トピック
15 分
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...