Search
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
-
モジュール
Production readiness during the Adopt phase
4 トピック
50 分
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
The Discover phase and your MLP
-
モジュール
The Discover phase and your MLP
12 トピック
1時間 55 分
-
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
The Prepare phase and project kickoff
-
モジュール
The Prepare phase and project kickoff
7 トピック
1時間 15 分
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Configuring business conditions
-
チャレンジ
Configuring business conditions
2 タスク
5 分
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Deploying a mobile app for Pega Platform
-
チャレンジ
Deploying a mobile app for Pega Platform
2 タスク
30 分
-
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
Designing a mobile app experience
-
チャレンジ
Designing a mobile app experience
4 タスク
15 分
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
Running Pega Customer Decision Hub setup wizard
-
チャレンジ
Running Pega Customer Decision Hub setup wizard
4 タスク
45 分
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Business Architect Essentials
-
Instructor Led Training
Business Architect Essentials
5 days
Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. -
Prepare for the Certified Pega Business Architect (CPBA) exam by learning about the features of App Studio in Pega Platform™, which you can use to...
Cloud Engineering & Administration
-
Instructor Led Training
Cloud Engineering & Administration
5 days
Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. -
Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.
L...