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Identifying duplicate Cases

Sending emails during Case processing

Full Case Views

Getting started with Digital Messaging

  • モジュール

    Getting started with Digital Messaging

    2 トピック

    15 分

    Visible to: All users
  • In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Skipping a Process or a Stage

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Nurturing leads and opportunities

Pega Constellation design system

Pega Platform applications

Pega UX solution advantages

  • モジュール

    Pega UX solution advantages

    7 トピック

    1時間 30 分

    Visible to: All users
  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

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