Search
Pega Customer Decision Hub Foundation
-
ミッション
Pega Customer Decision Hub Foundation
5 モジュール
7 チャレンジ
4 時間 30 分
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Customer Service Case Management Edition
-
ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Express Delivery
-
ミッション
Pega Express Delivery
8 モジュール
8 時間 45 分
-
Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Business conditions
-
モジュール
Business conditions
2 トピック
20 分
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Implementing and deploying Pega Care Management
-
モジュール
Implementing and deploying Pega Care Management
6 トピック
55 分
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Monitoring your contact center with Insights
-
モジュール
Monitoring your contact center with Insights
2 トピック
15 分
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action and customer interactions
-
モジュール
Next best action and customer interactions
2 トピック
20 分
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega case management for designers
-
モジュール
Pega case management for designers
10 トピック
1時間 50 分
-
In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Service requests
-
モジュール
Service requests
9 トピック
50 分
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...