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Capturing and presenting data
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モジュール
Capturing and presenting data
3 トピック
45 分
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Pausing and resuming Case processing
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モジュール
Pausing and resuming Case processing
1 トピック
15 分
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Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...
Collaboration with users
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モジュール
Collaboration with users
1 トピック
20 分
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Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.
Designing an approval Process
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モジュール
Designing an approval Process
1 トピック
15 分
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To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Configuring UI elements
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モジュール
Configuring UI elements
2 トピック
20 分
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Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
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モジュール
Configuring a dashboard
1 トピック
15 分
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring a form View
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モジュール
Configuring a form View
1 トピック
15 分
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Explore how you can configure form Views. Learn how to configure form layouts and instructional text.
Configuring Portal content
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モジュール
Configuring Portal content
2 トピック
20 分
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Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configuring chat queues and routing
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モジュール
Configuring chat queues and routing
5 トピック
40 分
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...