As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

Learn how an enterprise change pipeline facilitates the initial deployment and additional structural and technical ongoing enhancements that the...

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.   

Learn how Pega applications...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

U+ Bank recently completed a project in its Pega Customer Decision Hub™ application for a contact center where customers who call the contact center...