Mission
Cross-Sell on the Web Extended
1 Mission
6 Modules
8 Challenges
14 hrs
The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level Next-Best-Action. Decision strategies are used as extension points in this framework. They comprise a unit of reasoning represented by decision components. Learn about the various types of decision components and how they are used. Gain hands-on experience augmenting Next-Best-Action Designer with engagement rules that use decision strategies.
Available in the following mission:
Cross-Sell on the Web
-
Mission
Cross-Sell on the Web
7 Modules
11 Challenges
6 hrs 45 mins
-
Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Business use case: Cross-sell on the web extended
-
Module
Business use case: Cross-sell on the web extended
1 Topic
15 mins
-
Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...
Creating and understanding decision strategies
-
Module
Creating and understanding decision strategies
4 Topics
1 hr 10 mins
-
Next-Best-Action Designer provides a guided and intuitive UI to bootstrap your application development with proven best practices that generate the...
Creating a decision strategy
-
Challenge
Creating a decision strategy
4 Tasks
25 mins
-
As a Strategy designer, you are tasked to design a basic decision strategy that outputs the Label action with the lowest printing cost. A set of Label...
Testing a decision strategy
-
Challenge
Testing a decision strategy
4 Tasks
25 mins
-
A decision strategy that produces the Next-Best-Label action has been set up. The main purpose of the decision strategy is to select the label with...
Creating engagement strategies using customer credit score
-
Module
Creating engagement strategies using customer credit score
4 Topics
45 mins
-
A scorecard is a mathematical model that determines a score value based on a set of conditions and a combiner function. The conditions either use...
Building a scorecard to calculate the credit score
-
Challenge
Building a scorecard to calculate the credit score
3 Tasks
10 mins
-
U+ Bank is cross-selling on the web by showing various credit cards to customers. Because of each card's credit limits, credit cards are unsuitable...
Using a scorecard for group-level suitability
-
Challenge
Using a scorecard for group-level suitability
3 Tasks
15 mins
-
U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. Due to the credit limits of each card, the business...
Using a scorecard for action-level suitability
-
Challenge
Using a scorecard for action-level suitability
3 Tasks
20 mins
-
U+ Bank is cross-selling on the web by showing various credit cards to its customers. Due to the credit limits of each card, the business wants to...
Creating eligibility rules using customer risk segments
-
Module
Creating eligibility rules using customer risk segments
1 Topic
15 mins
-
Decision tables enable you to better adjust to the variables in your business processes. Learn to create decision tables that help you derive a value...
Creating customer risk segments using a decision table
-
Challenge
Creating customer risk segments using a decision table
6 Tasks
25 mins
-
U+ Bank is cross-selling on the web by showing various credit cards to its customers. The bank already uses a customer’s credit score to determine...
Using predictive models
-
Module
Using predictive models
3 Topics
25 mins
-
Predictions are strategies driven by predictive models. A prediction is used in Pega Customer Decision Hub™ to predict an outcome based on customer...
Leveraging a churn prediction
-
Challenge
Leveraging a churn prediction
3 Tasks
25 mins
-
U+ Bank uses AI to determine which credit card offers to show to customers on its website. The bank wants to reduce the number of clients that leave...
Adding more tracking time periods for contact policies
-
Module
Adding more tracking time periods for contact policies
2 Topics
25 mins
-
Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
Adding more tracking time periods for contact policies
-
Challenge
Adding more tracking time periods for contact policies
5 Tasks
25 mins
-
U+ Bank is cross-selling on the web by showing various credit cards to customers.
U+ Bank has a new requirement:
Do not present any credit card...
