Module

Identifying duplicate cases

4 Topics

25 mins

Visible to all users

Beginner

Pega Platform 8.4

Pega Platform 8.5

Case Management

English

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

After completing this module, you should be able to:

Describe how the search duplicate cases logic identifies duplicate cases

Configure a search for duplicate cases step

Duplicate search

5 mins

Finding duplicate cases

5 mins

Defining basic conditions for case types

5 mins

Defining a threshold with weighted conditions for a case type

5 mins

Module Quiz

5 mins