Module

Routing assignments to users

1 Topic

25 mins

Visible to all users

Beginner

Pega Platform 8.6

Case Management

English

Assign responsibility for completing a task to one or more users.

After completing this module, you should be able to:

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Route tasks to one or more users

Available in the following missions:

Low-Code App Builder

Case Management Foundation

Topics

Routing work

15 mins

Module Quiz

10 mins