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Routing Assignments to users

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Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users complete specific assignments. 

After completing this module, you should be able to:

Identify the value of assigning and routing tasks to users.
Differentiate between a worklist and a work queue.
Route tasks to one or more users.

Practice what you learned in the following Challenge:

Routing work to users v5

Available in the following missions:

Low-Code App Builder v5 Introduction to Pega Platform v6 Case Management Foundation v4

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