Module

Routing assignments to users

3 Topics

35 mins

Visible to all users

Beginner

Pega Platform

Case Management

English

Assign responsibility for completing a task to one or more users.

After completing this module, you should be able to:

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Route tasks to one or more users

Available in the following missions:

Low-Code App Builder

Case Management Foundation

Topics

Routing work

15 mins

Assigning tasks to users

5 mins

Assigning users automatically at run time

5 mins

Module Quiz

10 mins