Module

Routing Assignments to users

1 Topic

25 mins

Visible to: All users

Beginner

Pega Platform '24.2

Case Management

Constellation

English

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users complete specific Assignments.

After completing this module, you should be able to:

Identify the value of assigning and routing Tasks to users.

Differentiate between a Worklist and a Work Queue.

Route Tasks to one or more users.

Practice what you learned in the following Challenge:

Routing work to users v8

Available in the following missions:

Low-Code App Builder v7

Introduction to Pega Platform v8

Topics

Routing work

15 mins

Module Quiz

10 mins

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Routing Assignments to users

After completing this module, you should be able to:

Practice what you learned in the following Challenge:

Available in the following missions:

Topics

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