Skip to main content


Routing Assignments to users

Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users complete specific assignments. 

After completing this module, you should be able to:

Identify the value of assigning and routing tasks to users
Differentiate between a worklist and a work queue
Route tasks to one or more users

Practice what you learned in the following Challenge:

Routing work to users v4

Available in the following missions:

Low-Code App Builder v4 Introduction to Pega Platform v5 Case Management Foundation v3

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice