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Module

Routing Assignments to users

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users complete specific Assignments.

After completing this module, you should be able to:

Identify the value of assigning and routing Tasks to users.
Differentiate between a Worklist and a Work Queue.
Route Tasks to one or more users.

Practice what you learned in the following Challenge:

Routing work to users

Available in the following missions:

Low-Code App Builder Introduction to Pega Platform Case Management Foundation

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