Sending emails during Case processing

Archived

1 Tarefa

15 min

Visível para: All users Applies to: Pega Platform 8.6

Beginner

Case Management

Inglês

Scenario

The mayor of MyTown wants users to receive email updates when the reported issue is resolved.

The following table provides the credentials you need to complete the challenge.

Role	User name	Password
Application Developer	author@mytown	pega123!

In the App Studio navigation pane, click Case types > Service Request to display the case life cycle.
In the Resolution stage, select the Send repair confirmation step to display the configuration pane on the right.
In the configuration pane, from the first Send to drop-down, select Field.
From the second Send to drop-down, select Requestor Email to set the Send to value.
In the Subject field, enter "Your service request has been completed!"
Nota: To display punctuation in text labels and fields such as the email subject line, enclose the text and punctuation in quotes.
Under Message content, click Compose to display the Compose message window.
In the rich text editor, enter the following text to compose the email message:
Hello! We have addressed the issue <<.pyID>> that you logged on <<.pxCreateDateTime>>. Thank you for using the MyTown 311 app!

Office of the Mayor,

MyTown

Dica: You can click the Insert property icon to select a property from a list. Select Case ID for .pyID and Create Date/Time for .pxCreateDateTime. If the Insert property icon is not visible, log out and log back in.
Click Done to complete the message composition and display a message preview.
Click Save to complete the step configuration.
Nota: The number of configuration issues decreases from 1 to 0 and the configuration issues icon disappears.

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