Explore how you can configure form Views. Learn how to configure form layouts and instructional text.

Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...