Design reports to analyze Case data and provide insight into processes and workflows.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...

Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...